Inbound Voice
Make it easier for customers to reach you with flexible call routing options tailored to your needs, maximising the value from your inbound traffic. Enjoy the convenience of making changes 24/7 with online management, including 13, 1300, and 1800 voice calls.
Easier for customers
Your customers can dial a single number from anywhere in Australia. 13, 1300 and 1800 numbers are easy to remember.
Value and support
Access a range of highly competitive voice call rates and pricing plans. Receive 24/7 support to minimise hassles and improve business continuity.
Easier advertising
Your marketing can be simplified and standardised through a single number.
Flexible call routing options, tailored to your needs
TPG Telecom’s Inbound Voice solutions help you deliver exceptional service, allowing callers to reach you from a single 13, 1300 or 1800 number.
Our call routing options can tailor a solution to match the specific requirements of your business, with the flexibility to quickly respond as your needs change.
A comprehensive range of inbound services
With affordable rates, TPG Telecom can help your organisation to achieve maximum value from your inbound traffic.
Inbound calls can be routed to single or multiple answer points and to pre-selected answer points based on the time of day, call traffic load, or geographic origin.
TPG Telecom's Inbound Voice service accommodates changing business conditions with online self-management. Our Call Plan Manager is an invaluable tool to assist with disaster recovery. You can use the 'dynamic switch' feature to direct incoming traffic down a particular path to ensure service redundancy.
Specifications
| Service | Inbound voice solutions |
| Configuration | 13, 1300, 1800 or International Toll Free Service (ITFS) |
| Access networks | TPG and third party |
| Coverage | Nationwide within Australia and within selected international countries for ITFS |
| Features | 24/7 online moves, adds and changes (MACs) Origin based routing (state, exchange service area, charge district area, postcode and mobile location identifier) Call overflow Call splaying Time of day, day of week and day of year Selected Caller Routing Customised Voice Response (CVR) |
| Number portability | Yes |
| Site requirements | Nil |
| Reporting | Summary invoice and individual call details. Optional in-depth reporting with Online Frontier Analyser. |
| Contract terms | Minimum contract term is 12 months. Longer contract terms (e.g. 24 months, 36 months and longer) are available and attract term discounts. |
| Provisioning targets | 1 - 2 weeks from the Day of Order Acceptance |
How it works
Let’s become communication partners today
Get in touch with us and we’ll get back to you as soon as we can.
Or, contact us using the form below to learn more about the plans suited to your wholesale needs.